Reports and decisions

Summary of activity


A summary of activity by the TCO is reported every six months. Click on the relevant link below to view a report.

Note: Prior to 1 July 2008, the reports were issued by the Transurban Customer Ombudsman (TCO) and were limited to matters affecting CityLink, Hills M2, Roam and Roam Express customers only. Prior to 1 August 2006, the reports were issued by the CityLink Customer Ombudsman (CCO) and were limited to matters affecting CinkLink customers only.

Decisions


The TCO considers all aspects of matters presented and issues a determination. Click on the relevant link below to view previous determinations.




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